Refund policy

30-Day Returns

You have 30 days from the day your order arrives to request a return. To qualify, items need to be unworn and unused, in their original condition, with any tags still attached and in the original packaging. Please keep your receipt or proof of purchase.

Faulty, Damaged, or Incorrect Orders

If your order turns up faulty, damaged in transit, or isn't what you ordered, email contact@elvylane.com within 30 days of delivery with your order number and clear photos of the issue. In these cases we'll arrange a replacement, store credit, or a full refund at our discretion, and we'll cover the return shipping — you won't pay to send back an item that was faulty or sent in error.

How to Start a Return

Please reach out to contact@elvylane.com before sending anything back. Once your return is approved, we'll share the return address and step-by-step instructions. For standard (change-of-mind) returns, you arrange and pay for the return shipping yourself, using your own shipping label. Items sent back without prior approval can't be accepted. For delivery details, see our Shipping Policy.

Exchanges

The quickest way to get the item you want is to return what you have and, once that return is approved, place a new order for the piece you'd prefer.

Non-Returnable Items

A few things can't be returned: sale items, gift cards, and anything that isn't in the returnable condition described above (worn, used, or missing its original packaging or tags). If you're unsure about a specific item, just get in touch and we'll let you know.

Restocking Fees

We don't charge restocking fees. When you return an eligible item, you're refunded the full price you paid for it.

Refunds

Once your return reaches us and has been inspected, we'll let you know whether it's been approved. Approved refunds are issued to your original payment method within 7 business days. Depending on your bank or card issuer, it may take a little longer to appear on your statement.